Frequently Asked Questions & Answers
How do I access my control panel?
There are no longer control panels for client to use, these were phased out in 2022 since so few clients used or required them.
How do I FTP into my account?
First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Click connect.
Which folder do I FTP my web pages to?
Place all of your web documents in the /httpdocs folder.
What are the nameservers for your servers?
You will need to contact support to get this information after your hosting account is set up. Depending on which server you are put on will determine which nameservers you need to update at your registrar.
How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar.
What settings do I use for my email program?
Since all Web Pros clients now use Office 365, this video shows you how to set it up on the Microsoft YouTube channel
https://youtu.be/ctIDDu1sC98?si=uArvVb_KE_aIKgXO
Can I use my cell phone to get my email?
Yes, you can set up your cell phone to use Office 365.
Where do I access web mail?
You may visit office.com and click the sign in button. Use your Office 365 email and password to login.
Do I get a discount if I prepay for a year ?
Yes, all clients receive 10% off if the pay 12 months ahead at a time.
Can I cancel my service anytime?
Yes you may cancel your service anytime and any credit left on file will be refunded to you. Any discounts will be disallowed if canceling early.